Booking Rules

Standard time of arrival at the hotel - 14:00. Check-out time (departure from the hotel) - 12:00 local time in St. Petersburg.

Upon arrival at the hotel before check-out time (early check-in) and check-out after check-out time, check-in in availability and additional payment.

When staying at the hotel no more than one day, payment is charged for one day.

Free cancellation is accepted 72 hours prior to arrival.

In case of late cancellation, late arrival, no-show will be charged a penalty in the amount of 1 day cost.

After making an application for booking a room, wait for the confirming control call of the administrator and (or) confirmation of booking a room by e-mail or by fax. Without a call from the administrator and (or) the confirmation sent to the mail, the number is not considered booked.

How to pay

Apart-hotel "Officer" offers for its guests several payment options

  • Payment by cash or credit card upon arrival
  • Payment by bank transfer

When booking, let us know the most convenient form of payment and we will prepare the appropriate documents for you to make a payment.

Reservations are considered "GUARANTEED":

Subject to pre-payment for accommodation, we give a guarantee for the client’s arrival not lower than the reserved room category and keep the reservation within 24 hours from the expected arrival date on the reservation

The transfer of funds to the hotel’s account must be made within 2 business days of receipt of the booking confirmation or invoice for payment of accommodation, but no later than 5 business days prior to arrival

Booking is considered "WITHOUT GUARANTEE":

If there is no prepayment on the date of arrival, we give a guarantee for the arrival of the client not lower than the reserved room category, according to the "Booking Confirmation" of our hotel.

If the guest does not call in the hotel after 2-3 hours from the time indicated in the Booking Confirmation of the day of expected arrival (local time) or does not pay for the reserved room, the hotel reserves the right to cancel the reservation without warning the Client